Digital Files:
- Refund Policy for Digital Files:
- Due to the nature of digital files, all purchases are final and non-refundable once the download link has been provided.
- If you encounter any issues with the download or file quality, please contact our customer support team for assistance.
- File Quality Assurance:
- We take pride in delivering high-quality digital files. In the rare event that you receive a file with technical issues, we will work promptly to provide a replacement or offer technical support.
Physical Printed Products:
- Return Policy for 3D Printed Items:
- We strive to ensure your satisfaction with our 3D printed items. If you are not entirely happy with your purchase, please contact the customer support team within 3 days of receiving parcel to proceed with your return.
- Conditions for Returns:
- The item must be unused and in the same condition as received.
- Returns must be initiated by contacting our customer support team within 3 days of receiving the item.
- Return Process:
- Contact our customer support team at to initiate the return process.
- Please include your order number, a description of the issue, and any relevant images.
- Once your return is approved, you will receive instructions on how to return the item.
- Refund or Replacement:
- Upon receiving the returned item, we will inspect it for compliance with the return conditions.
- If approved, you may choose between a refund or a replacement item of equal value.
General Terms
- Shipping Costs:
- Customers are responsible for shipping costs associated with returns, except in cases where the return is due to an error on our part.
- Processing Time:
- Refunds will be processed within 3 business days of receiving the returned item.
- Contact Information:
- For any refund or return inquiries, please contact our customer support team.
- Sale items
- Only regular priced items may be refunded. Sale items cannot be refunded.
Need Help?
Please feel free to contact us should you have any enquiries.